How to Return & Refunds
30-day No Reason to Return
You can contact us to request a return within 30 days of receiving the item. The date of receipt is based on the date shown on the courier information. In principle, we cannot process return order that have been received for more than 30 days.
Track the status of your package with tracking number. *You can find your Tracking Number in the mailbox which you used to place the order or in the PayPal account which you used for checkout.
Before Making a Return Request
NOTE: If you want to return the items, please contact us first as soon as possible, we will assist you to return items and give you a refund after we received the return items.
For any reason if you would like to cancel your order while order is under shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international custom clearance, and local and international shipping carriers and agencies.
If you refuse to take delivery package from postman, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.
Conditions & Return Shipping Cost
We will bear the return shipping cost when the returned items are in the following situations:
- Defective items, such as missing, broken or damaged upon receipt.
- Received item that is inconsistent with what is displayed in the store, such as a different size, color, or other item.
For items with no quality issue, the return shipping cost will be borne by buyer. Please ensure the returned items are unwashed, unworn, unused and the label is not torn off.
We do not accept returns for:
- Items has been received for more than 30 days.
- Items that have been washed, used, worn, misused or label removed.
When we receive the returned items, we will refund the full amount to your PayPal account.
For orders eligible for return, we will email you the detailed return address. Please note that our return address is different from the office address, so please do not return to the office address.